Ensuring Delivery and Handling Failures

Welcome! Domail's comprehensive logging and communication features allow users to track, diagnose, and resend failed emails efficiently. This article provides a detailed guide on ensuring your emails reach their intended recipients without issues.

• Tracking and Diagnosing Email Failures

  
  

  When an email fails to send, it's crucial to identify the reason and take corrective actions. Domail provides a user-friendly interface that allows you to track and diagnose email issues effectively. First, let's navigate to the Communications section in the menu. This section lists all email communications, including those that failed to send. By clicking on the details of a specific communication entry, you can access detailed logs. The detailed log provides insights into why an email failed to send. Common reasons include server issues, incorrect email addresses, incorrect setting of the scenario, or authentication problems. This detailed information is crucial for troubleshooting and rectifying issues.

  

• 2. Correcting Issues and Resending Emails

  
  

  Once you have identified the cause of the failure, the next step is to correct the issue and resend the email. After making the necessary corrections, you can resend the emails. Domail allows you to reprocess the email communications directly from the communication detail. Simply select the failed communications, click on the Action button and choose the option to reprocess them. This feature ensures that your emails reach their intended recipients without having to recreate the entire email communication.

  

• 3. Utilizing EML Files

  
  

  Domail also provides EML files for each email communication. EML files are standard email files that contain the complete content of the email, including headers and attachments. EML files can be accessed from the detailed communication view. They provide a complete record of the email, which can be useful for auditing and verification purposes. Users can review the email content and structure, ensuring that all elements are correctly formatted before resending. Click on the Preview tab you can see the html view of the email. This can help identify formatting issues or other problems that might have contributed to the email failure. By reviewing the EML file and html view, users can ensure that all corrections are accurately implemented before attempting to resend the email.

  

When email failures occur, users can easily track and diagnose issues using the logs available in the Communications menu. By correcting these issues and utilizing EML files, users can efficiently resend emails, ensuring successful delivery and maintaining effective communication with their audience. With domail, you have the tools and support you need to manage your email campaigns seamlessly.